Traditional systems
How coordination becomes the bottleneck
In most hospitals, the ceiling on what gets done isn’t effort or staffing – it’s coordination. Before a task can happen, someone has to find the right person, make the request and then chase it to ensure it’s been actioned.
That pattern sits on top of almost everything, from a bed that needs cleaning to a patient who needs reviewing before discharge. Each call and follow-up takes only a few minutes, but across a shift, they add up to hours spent coordinating work rather than delivering it.
The result is a hospital that works hard but doesn’t deliver the activity its workforce was sized for. The capacity has been planned and paid for, but it leaks away in coordination before it reaches a patient.
Medtasker is structured
Routine work is assigned automatically
This is where the manual overhead disappears entirely. Using a business-rules engine, Medtasker creates and routes repetitive, routine tasks automatically from the systems your hospital already runs. The same engine can take signals from nurse call and patient monitoring systems, turning a system event into a tracked, routed task. Predictable work happens on time, without adding to anyone’s workload.
Discharge =
Bed Clean
When a patient is discharged in the patient administration system, a bed-clean task is created and sent to the right cleaning queue, with the location and priority already attached.
Building Alert =
Engineering Response
When a building management system detects a sensor reading or alarm, an engineering task is automatically created and routed to the appropriate team.
Critical Result =
Clinician Notification
When a critical pathology or radiology result is received, a task is automatically created and sent to the responsible clinician for action.
Admission =
Pharmacy Review
When a patient is admitted, a medication review task can be automatically created and routed to the pharmacy team, without requiring a request from ED staff.
From request to completion
Operational workflows stay
visible and coordinated
Medtasker enables task coordinators to manage workflows such as patient transport, cleaning and equipment requests, assigning work based on role, location and availability. All activity is visible in a single real-time operational view and tracked from request to completion.
Proven in practise
Real outcomes
Across Australia and New Zealand, hospitals are coordinating work with less effort, from the ward to support services.
“Receiving our after-hours tasks from nurses on the wards through Medtasker has saved us a lot of time. We have found having a process to select the task meant we only received more emergent issues. From the first week, my jobs dropped by at least a third.”
Dr Matt Summerscales – Head of Department, Emergency Department, St John of God Midland Public Hospital
St John of God Midland
93 minutes cut from average bed turnaround time, supporting faster patient flow.
Royal Hobart Hospital
Replaced switchboard calls and paper notes with direct, tracked referrals between ED and inpatient teams.
Health New Zealand
Standardised clinical and non-clinical tasking across the northern region, integrating four patient administration systems into one regional interface.
Integrates seamlessly
Works with your existing systems
Medtasker connects with your existing hospital systems, turning signals into routed, tracked tasks.
The same connected approach extends across clinical, operational and critical workflows throughout the hospital.
IT & Digital
Integrate with existing
systems without disruption
Pager Replacement
Replace pagers across
the whole hospital
Emergency Code Response
Manage critical alerts,
escalation and response
Support Services
Coordinate hospital
support teams
Frequently asked questions
How does Medtasker reduce the time staff spend coordinating work?
Medtasker turns every request into a tracked task that routes to the role on duty and stays visible until it’s complete. Switchboard isn’t needed to find who’s covering and the person who raised the task can see it’s been received without making a follow-up call. Across a shift, those reclaimed minutes are how the same team gets through more without working any harder.
What kinds of tasks can Medtasker create automatically?
Medtasker uses a business-rules engine to create tasks from the systems a hospital already runs, with no request and no phone call. A discharge in the patient administration system can raise a bed-clean job for the cleaning team; a critical pathology result can notify the responsible clinician; an alarm from a building management system can raise an engineering job. Each task arrives complete, routed to the right role and tracked through to completion.
What is the role of a Task Coordinator in Medtasker?
Where required, hospitals can configure task coordinators to manage workflows that need review, prioritisation or manual allocation, such as patient transport, cleaning and equipment requests. Coordinators have a real-time operational view of incoming work, allowing them to assign tasks based on role, location and availability, monitor progress, and reallocate work as priorities change. This replaces manual coordination methods such as phone calls, switchboards and ad hoc task assignment with a structured, trackable workflow.
What efficiency gains can Medtasker deliver?
Medtasker reduces the time spent coordinating and following up work by replacing fragmented communication channels with structured, trackable workflows.
Hospitals have seen measurable improvements in task completion times, after-hours responsiveness and bed turnaround efficiency, including a 90% reduction in after-hours call to the switchboard at Northern Health and a 93-minute improvement in bed turnaround time at St John of God Midland Public Hospital.
Across health services, this translates into faster response to clinical and operational work, fewer delays caused by missed or unacknowledged communication, and more time focused on direct care delivery.
Find out how Medtasker can help your hospital
The fastest way to see how Medtasker can support your team is a conversation.
Tell us what you’d like to improve and we’ll show you how Medtasker works for hospitals like yours.
