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Turn clinical activity into actionable data
Hospital executives are responsible for one of the most complex organisations in existence. Yet most of the data behind daily operations is invisible or arrives too late to act on.
Actions that coordinate clinical teams, escalate deteriorating patients and respond to emergencies largely happen through interactions that aren’t captured as structured data. The result is a hospital running on activity its leadership can’t see, where strategic decisions are made on a best guess of what’s actually going on.
Medtasker changes that picture by turning daily clinical and operational coordination into structured, time-stamped data and a complete communication record. Every task, escalation and acknowledgement is captured automatically, replacing informal communication channels such as SMS and WhatsApp with a governed, auditable system of record.
Built to support every role in the hospital
Why leaders and executives love using Medtasker
Supporting patient safety.
Over 70% of sentinel events involve a communication breakdown.*
- Pages sent to off-duty clinicians
- Verbal handovers that got missed
- Deterioration that wasn’t escalated fast enough
The clinical decisions are usually correct, it’s the coordination around execution that fails.
Medtasker was purpose-built to improve hospital communication. Tasks route to the on-duty clinician and reminders and escalation are automatic. Each task is tracked through to completion with the comprehensive time-stamped chain of communication recorded against the patient.
*Joint Commission data, via NIH Patient Safety and Quality Handbook.
Built for safer clinical communication
- Configurable clinical escalation pathways for time-critical workflows
- Supports NSQHS Standard 6 compliance for three-identifier patient handover
- Time-stamped chain of communication captured against every task and patient supporting incident reviews, accreditation and clinical governance requirements
- Workload visibility supports clinicians with prioritising workload
At Northern Health, moving deteriorating patient response from pagers onto Medtasker created a level of visibility that was previously impossible. The hospital now uses the captured data to refine workflows, deliver targeted education and improve patient safety. The same data feeds joint research with the University of Melbourne, aimed at developing a system to pre-emptively identify patients most likely to deteriorate further.
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Become a safer workplace that clinicians recommend.
Workforce issues are among the most challenging operational risks hospital executives have to manage. Recruitment is hard, retention is harder. Junior doctor wellbeing is a national issue, and healthcare has a workers’ compensation claim rate more than twice the national average*.
The underlying drivers aren’t all about workload. Alert fatigue, ambiguity, misdirected pages and the cognitive load of managing communication across multiple channels can also do real damage to job satisfaction and wellbeing.
Medtasker takes that friction out of the day. It routes tasks to the right person and shows teams where workload really is, all in a single solution.
*Safe Work Australia, Managing WHS risks in healthcare (2024).
Built for healthier teams
- Targeted task routing reduces misdirected pages and unnecessary interruptions
- Off-duty clinicians are protected from being contacted in personal time
- Workload visibility supports real-time rebalancing across the team
- One solution for clinical communication and tasks means less alert fatigue
- Supports accreditation compliance for Junior Doctor communication systems
At Sydney Children’s Hospitals Network, after-hours JMOs and Nurse Unit Managers use Medtasker to redistribute workload across the team in real time, so one resident isn’t drowning while another has capacity.
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Investigations completed in hours, not days.
When something goes wrong, leaders reach for the medical record. But clinical notes rarely capture the operational context: how long it took to find the right clinician, who was on duty or whether the team was managing four other deteriorating patients at the same time.
Medtasker captures the operational record alongside the medical record. Every task records who sent it, who received it, when it was acknowledged and when it was completed. 100% of Medtasker communications are captured, compared with 0% of pager messages.
Every hospital has had patient details and photos sent using WhatsApp and text messages. Medtasker gives staff an appealing alternative for sharing confidential information, reducing reliance on unauthorised channels and strengthening the hospital’s legal position.
Built for defensible governance
- Full audit trail for every clinical and operational task
- Operational context preserved alongside the medical record
- Unauthorised channels (SMS, WhatsApp) are eliminated by design
- Reduced medicolegal exposure due to complete communication records
At Tasmanian Health Service, clinical incident reviews now take hours instead of days. The operational context is already captured in Medtasker, so reviewers can piece together the full picture for an investigation or compliance without time-consuming interviews and manual reconstruction.
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Workforce decisions supported by data.
Most hospital resourcing decisions are made on advocacy. Department heads, NUMs and clinical leaders escalate through their own chains, leaving executives to weigh competing claims about who is most stretched, without a shared view of underlying demand.
Medtasker gives leaders an evidence-based view of workload for each role, to augment information about capacity and demand. Dashboards generate structured activity data to support capacity planning, rostering, training and business cases for additional staffing.
When someone questions why the team needs another doctor on the night shift, or why an in-service for particular tasks is required, the answer is already in the report.
Built for evidence-based resourcing
- Activity reporting by ward, role, time and task type
- Capacity and demand visualised across teams and shifts
- Data trail to support business cases for staffing, training and rostering changes
At Gold Coast Health, Medtasker data drove a workforce redesign that included targeted upskilling of nursing staff to reduce bottlenecks and free after-hours doctors to focus on deteriorating patients. At Royal Hobart Hospital, similar analytics informed changes to registrar rostering, targeting resources and rebalancing workloads to improve the timeliness of patient care.
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What the research shows
Doctors in Training:
The evidence is clear
Across Australia, Doctors in Training consistently point to the need for better digital tasking to support safe, efficient communication and workload management.
The 2024 AMA Queensland Committee of Doctors in Training Ward Call Survey identified the implementation of digital tasking apps such as Medtasker as the number one recommendation across hospitals.*
Following implementation at St John of God Midland Public Hospital, Medtasker has contributed to the organisation achieving 1st place in the AMA WA Doctors in Training Survey from 2023 to 2026.†
*AMA Queensland Committee of Doctors in Training, Ward Call Survey (2024).
†Media release: More than 1,300 WA junior doctors rate hospital workplaces in HHC 2026 (HHC-2026-Executive-Summary-Report.pdf)
Track Record
Medtasker runs in every state in Australia and in Aotearoa (New Zealand). The solution supports clinical, pharmacy, allied health and support services teams, covering everything from routine tasks to critical events and after-hours workflows.
As the most widely adopted task management solution in the region, Medtasker has been used to coordinate over 10 million clinical and operational tasks across more than 50 hospitals in Australia and New Zealand.
Demonstrating strong adoption and appeal, retention of Medtasker sits at 100%. In more than a decade of operation, no health service has moved away from Medtasker or discontinued the platform.
10M+
Clinical and operational
tasks coordinated
50+
Hospitals across Australia
and New Zealand
100%
Retention in over a
decade of operation
AU+NZ
Every Australian state
plus Aotearoa
Frequently asked questions
What outcomes can hospital leaders expect from Medtasker?
Hospitals using Medtasker report improvements in patient safety, workforce wellbeing, medical governance and operational efficiency. On-demand activity reporting significantly reduce the time senior leaders spend gathering data for decision-making and formal reviews.
How does Medtasker support incident review and accreditation?
Medtasker keeps a complete, time-stamped record of every task, escalation and acknowledgement. When an incident, complaint, accreditation review or investigation occurs, that evidence is already available. There is a clear, defensible account of actions and decisions rather than one reconstructed from pager logs or staff recollection, strengthening your medicolegal position. The record can also be analysed for response times and recurring issues, supporting quality improvement.
What reporting does Medtasker give for capacity planning and business cases?
Every job in Medtasker becomes structured data. Medtasker reports task volume by day, hour, role and task type, and tracks response times and demand patterns by ward and department. Managers use this for SLA reviews, capacity planning and the business case for more resourcing. Requests for more staff or changed rosters rest on real activity, not estimates.
How does Medtasker support compliance?
Medtasker supports compliance with the NSQHS Standards, including Standard 6 on communicating for safety and Standard 8 on recognising and responding to acute deterioration. For New Zealand health services, Medtasker aligns with the HISO 10029 health information security framework.
Why are hospitals investing in operational coordination now?
Many hospitals have spent the last decade digitising clinical records. The next challenge is coordinating the work that happens between systems, teams and sites. As hospitals face increasing demand, workforce pressures and governance requirements, operational visibility and coordination have become strategic priorities alongside clinical digitisation.
Find out how Medtasker can enhance your hospital
The fastest way to understand how Medtasker can improve your health service is a conversation.
Tell us what you’re wanting to improve and we’ll show you how Medtasker helps hospitals like yours.
