Modernising hospital communication
Pager and DECT phone replacement
Medtasker has completely replaced pagers across a number of hospitals, improving communication and coordination across clinical and operational teams, from doctors to security staff. If you’re looking to retire outdated technology for something your staff will readily adopt, Medtasker has the track record.
Address WhatsApp and texting security headaches
Hospitals face ongoing privacy and confidentiality risks when staff rely on unauthorised communication tools, because they’ve never been given a secure, fit-for-purpose alternative. Even pager systems are vulnerable, with intercepted radio signals exposing confidential patient information.*
Medtasker addresses these risks with a purpose-built communication platform staff are willing to adopt.
*WA teenager published confidential health department information online, ABC News (2020)
Designed for your digital environment
Ready for your technology ecosystem
Built for hospital security standards.
Data sovereignty, audit-grade controls, standards-based security. Medtasker aligns with the frameworks your audit, security and procurement teams already use.
Standards and controls
- Security and compliance – Aligned with recognised healthcare security and privacy frameworks across Australia and New Zealand, with regular independent testing.
- Data sovereignty – Data stored in Australian and New Zealand regions, with deployment options to suit hospital governance requirements.
- Authentication and access – Secure authentication, role-based access controls and integration with existing identity management systems.
- Device security – No patient data stored on end-user devices, with support for hospital-issued and BYOD devices through existing device management environments.
- Resilience and continuity – High-availability architecture, encrypted backups and disaster recovery processes designed to support critical hospital workflows.
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Fits into your technology ecosystem.
Medtasker is built around interoperability, connecting to hospital systems using FHIR, HL7 and APIs to make integration simple for your team.
Built for integration
- Active Directory
- Patient Administration Systems
- EMR, SMR and DMR systems
- Pathology and Radiology systems
- Emergency Department systems
- Nurse call, patient monitoring and building services
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Deploys at the pace your teams can sustain.
Many health services adopt Medtasker one service at a time, such as after-hours clinical coordination, emergency code response or support services, expanding as value is demonstrated. We’ve never had a service stop using Medtasker after the first go-live.
Each implementation is delivered by a PRINCE2-certified project manager working alongside your internal project team. The framework runs through project initiation, technical configuration, user acceptance testing, training, go-live support and post-implementation review.
We understand what can derail software deployments in healthcare. From change management and resourcing pressures to third-party integration dependencies and BYOD or MDM readiness. We actively work with customers to manage these risks upfront.
Built for the way hospitals adopt technology
- Cloud or on-premise deployment options
- Hospital-issued, BYOD, or mixed device strategy supported
- Android and iOS apps, with desktop computer access for coordination roles
- Customised implementation plans aligned to your clinical and operational priorities
- Common deployment risks surfaced early, managed jointly
At Royal Hobart Hospital, Medtasker was implemented as a standalone solution that integrated with legacy hospital systems and complemented existing processes. Scope expanded progressively: ED referrals first, then admitting teams, theatre, pharmacy and finally a full Hospital at Night model of care.
The success of this project saw the Tasmanian Department of Health roll out Medtasker statewide across its other health services.
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A partnership that supports your roadmap.
Medtasker is structured for long-term relationships with health services. Major deployments get dedicated Medtasker resources. Support is rostered around hospital operating hours. Customer input shapes our roadmap.
Built for the long term
- Locally based team – Our entire team is based in Australasia, from product and development through to implementation, training and support, with no offshoring.
- Structured support model – Your help desk manages day-to-day requests, with Medtasker providing 24/7/365 escalation support for complex issues. All activity is tracked and reported on.
- Software evolution – Regular product releases informed by customer feedback, user groups and healthcare priorities across Australia and New Zealand.
- Partnership approach – We work closely with healthcare teams to ensure Medtasker continues to support evolving clinical and operational needs.
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Track Record
Medtasker has coordinated more than 10 million clinical and operational tasks across 50+ hospitals in Australia and New Zealand. Our solution supports clinical, pharmacy, allied health and support services teams across hospital operations, from day-to-day coordination through to emergency code response and after-hours workflows.
Frequently asked questions
Where does Medtasker fit within our digital architecture?
Medtasker sits between your existing clinical, administrative and operational systems as a coordination layer. It integrates with systems such as patient administration, EMR, ED, nurse call and patient monitoring platforms, coordinating the operational work that flows between them without replacing existing infrastructure.
Why are hospitals investing in operational coordination now?
Many hospitals have spent the last decade digitising clinical records. The next challenge is coordinating the work that happens between systems, teams and sites. As hospitals face increasing demand, workforce pressures and governance requirements, operational visibility and coordination have become strategic priorities alongside clinical digitisation.
How does Medtasker meet security and governance requirements?
Medtasker supports deployment in Australian and New Zealand AWS regions and aligns with recognised healthcare security and privacy frameworks. The platform supports single sign-on, role-based access controls, multi-factor authentication and integration with existing identity and device management environments. No patient data is stored on end-user devices.
How is implementation risk managed?
Most hospitals begin with a single workflow before expanding. Implementations are delivered alongside your project team and aligned to existing governance, infrastructure and change management processes. This staged approach reduces risk, accelerates adoption and allows value to be demonstrated early.
Why isn't this functionality already covered by our EMR?
Electronic Medical Records (EMRs) are designed to document care and maintain the clinical record. Medtasker is designed to coordinate work and communication across teams, systems and workflows in real time. It captures operational activity, escalations and handovers that are often managed through phones, pagers, emails and disconnected systems, creating operational visibility that most EMRs do not provide.
Why do health services choose Medtasker?
Medtasker has been deployed across more than 50 hospitals in Australia and New Zealand and has coordinated more than 10 million clinical and operational tasks. Our team specialises in healthcare delivery environments, with implementation, support and product development delivered from Australia and shaped by ongoing customer collaboration.
Find out how Medtasker can enhance your hospital
The fastest way to understand how Medtasker can improve your health service is a conversation.
Tell us what you’re wanting to improve and we’ll show you how Medtasker helps hospitals like yours.
